Returns FAQ

Can I return my order if I change my mind?

We know you will love our products, but for any reason you are unhappy or change your mind about our products, you can return them to us within 7 days from date of purchase. The products must be in their original re-saleable condition with tags on and in their original packaging. Products must not have been washed or used.

Please contact us at hello@sackme.com.au to arrange for a refund, exchange or credit note. Please include your invoice number and product description in the email together with the reason for return.

As Sack Me! is not liable for any lost items being returned, we would recommend that you return the goods using registered mail for tracking purposes. Please note that all returns will need to be shipped and handled at your own cost.

Please note that we do not currently offer exchanges for international orders however we will gladly refund your purchase to your original method of payment.

There are strictly no refunds, exchanges or credit notes on sale items or promos/promocodes. Sack Me! does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’.

 

Can I return my order if my products are faulty or damaged?

If your product is deemed to be faulty, please contact us at hello@sackme.com.au within 3 days of receipt of goods and return goods to us (at your cost) within 10 days to be eligible for a replacement. We will also gladly exchange with another product of your choice that is of equal value. Items must be unwashed, unused and in original packaging with tags intact.

Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.

 

When will my return be processed?

If your returned products are in their original condition with tags on and in their original packaging, we will process your refund, exchange or credit note within 3-5 working days. We will send you an email to inform you once it has been processed. Please allow 3-5 working days for the refund to show in your account. Please note some credit card issuers or banks may take a longer period to process the refund and make funds available to you.

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