Ordering FAQ

What sizes are your products?

Please refer to our size chart.

 

What payment methods do you accept?

All our payments are processed through PayPal Or Direct Debit. PayPal accepts a range of payment methods including direct debit from your bank account, debit cards and credit cards. Some methods may require you to register an account with PayPal. Please note we do not accept cash, cheques or cash on delivery.

 

What currency are prices displayed in?

All prices on our website are in Australian Dollars.

 

Is it safe to use my credit card on your website?

Yes it is safe to do so. Our website uses an SSL Certificate with 256 bit, Webtrust compliant industry standard encryption technology to encrypt your information so that only you and Sack Me! will ever see it.  Information disclosed or exchanged with any address beginning with https is encrypted using SSL before transmission. If for any reason you suspect fraud, you will need to contact your payment merchant (bank, credit card or PayPal) immediately and report the incident. We do not ask or require credit card pin number during the checkout process.

 

Can I order by phone, email or fax?

To protect your security, we only accept orders online. If you have any issues, feel free to contact us on hello@sackme.com.au and we will be happy to assist.

 

How do I know my order has been successful?

Once you have clicked the “Pay Now” button, our system will automatically process payment for your order. Once payment has been successfully processed, you will receive a confirmation email to your nominated email address provided to us.

If you have not received a confirmation email from us within 24 hours of placing your order, you may have either incorrectly entered your email address or your ISP flagged our confirmation email as spam. All confirmation emails are sent from hello@sackme.com.au. To confirm if your order has been successfully processed (if you did not receive a confirmation email) please contact us by email and provide your full name and order number and we will confirm your order. Be sure to check your spam folder first.

 

Are the items I order definitely in stock?

We make every effort to update our website to ensure that all items that are not in stock are clearly marked as “Out of Stock” or “Pre-Order”. In the rare occasion that our website marks an item as in stock but this is not the case, we will contact you directly about alternatives (including, changing to another product, receiving the product from our next inbound shipment, or cancelling your order for that product). We will provide you with an estimated delivery time for these items. However, receipt of products from our suppliers may be subjected to delay and if that is the case, we will contact you directly with a new estimated delivery time. Occasionally items may sell out within minutes of you order and we apologise in advance if that occurs and you will be notified as soon as it comes to our attention.

 

Are there any restrictions on the orders that I place?

Our products are only to be used for private and domestic purposes. We expressly prohibit reselling our products as part of a commercial business and we will not accept any order where we suspect this may be the case.

 

What if I have a problem with my order?

If you have any issues at all, we will gladly assist you. Let us know on hello@sackme.com.au. To speed things up on our side, you might like to include the following information: (a) Your name (b) Date your order was placed (if applicable) (c) Your order number (if applicable) (d) A brief description of your issue.

 

How do I use a promotional or discount code?

To use a promotional or discount code, you have to enter it at the Checkout stage after you have finished shopping. You will find at the top of the Checkout page, it will state, ‘Have a coupon? Click here to enter your code’. Apply the code in that section and the discount will then be applied to your order and the purchase can be completed as usual.

Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.

 

Can I buy gift cards?

Yes! We offer Sack Me! gift cards for $25 to $250. Please visit our Gift Card section for more information.

 

Where can I use my Sack Me! Gift Card?

Sack Me! Gift Cards may only be used for the purchase of goods on our website. They will not be accepted by any of our stockists.

 

Are there any restrictions on the use of my Sack Me! Gift Card?

Sack Me! Gift Cards cannot be used to purchase another Sack Me! Gift Card.

 

What if I only want to use part of the value of my Sack Me! Gift Card?

Unfortunately, Sack Me! Gift Cards can only be used once for any purchase. Any value remaining on the Sack Me! Gift Card after the initial purchase will be forfeited and will not be available for any future purchases.

 

When does my Sack Me! Gift Card expire?

Sack Me! Gift Cards expire twelve months from the date of issue. Any unused amount after the expiry date will not be refunded or credited.

 

What if I lose my Sack Me! Gift Card?

Sack Me! Gift Cards are treated by us like cash. If you lose your redemption code, it will not be re-issued and the value of the Sack Me! Gift Card will not be refunded.

 

Can I redeem my Sack Me! Gift Card for cash?

Sack Me! Gift Cards will not be redeemed for cash.

 

How do I keep up to date with promotions and updates about your products?

The best way to stay up to date with all the exciting things happening at Sack Me! is to sign up to our mailing list located on our homepage. You can also keep up to date with us via our social media network such as Facebook, Twitter, Instagram and Pinterest.

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