Feedback

We want your family to be a part of our family. Your feedback is invaluable in helping us improve our products and services to deliver the best to you. So whatever your query or encouragement, drop us a line and let us know how we can assist you.

Top Questions

How do I know my order has been successful?

Once you have clicked the “Pay Now” button, our system will automatically process payment for your order. Once payment has been successfully processed, you will receive a confirmation email to your nominated email address provided to us.

If you have not received a confirmation email from us within 24 hours of placing your order, you may have either incorrectly entered your email address or your ISP flagged our confirmation email as spam. All confirmation emails are sent from hello@sackme.com.au. To confirm if your order has been successfully processed (if you did not receive a confirmation email) please contact us by email and provide your full name and order number and we will confirm your order. Be sure to check your spam folder first.

Can I return my order if I change my mind?

We know you will love our products, but for any reason you are unhappy or change your mind about our products, you can return them to us within 14 days from date of purchase. The products must be in their original condition with tags on and in their original packaging. Products must not have been washed or used.

Please contact us at hello@sackme.com.au to arrange for a refund, exchange or credit note. Please include your invoice number and product description in the email together with the reason for return.

As Sack Me! is not liable for any lost items being returned, we would recommend that you return the goods using registered mail for tracking purposes. Please note that all returns will need to be shipped and handled at your own cost.

We do not refund, exchange or issue credit notes on sale items and gift cards.

Please note that we DO NOT currently offer exchanges for international orders however we will gladly refund your purchase to your original method of payment.

How long will it take for my order to arrive?

If your delivery address is within the Australian metropolitan area, standard orders will take between 2-5 working days from the shipping notification email.

If your delivery address is not within the Australian metropolitan area, standard orders will take between 7-21 working days from the shipping notification email.

International deliveries to metropolitan areas will usually take between 5-15 working days from the shipping notification email.

You can track the delivery status of your order at the Australia Post website.

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SACK ME! CUSTOMER SERVICE

Hours: Monday to Friday, 9am to 5pm AEDST

General enquiries : hello@sackme.com.au

Wholesale & PR enquiries : liann@sackme.com.au

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